SIMRANJEET SINGH; PAWANJOT KAUR. ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) - OPPORTUNITIES AND CHALLENGES IN THE DIGITAL WORLD. mLAC Journal for Arts, Commerce and Sciences (m-JACS) ISSN: 2584-1920, [S. l.], v. 2, n. 4, 2025. Disponível em: https://journals.mlacwresearch.org/index.php/mjacs/article/view/225. Acesso em: 19 apr. 2025.